Privacy Policy

Anything But Gluten (hereinafter referred to as the "our company" or "we") respects your right for privacy and is committed to comply with Maltese and EU law regarding the processing of personal data and the protection of privacy in the electronic communications sector.


This privacy policy describes our companies policies and practices with regards to personal data collected through its website www.anythingbutgluten.com (hereinafter referred to as the “site”). The Policy applies to all the types of information collected from you while you are using the Site, make a purchase from the Site and to the way in which we use and share this information.

What type of information do we collect?
When you visit our site and make a purchase we collect may personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


Email marketing

With your permission, we may send you emails about us, new products and other updates. We may also use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

Why do we collect such information?
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers. We also collect such data to comply with any applicable laws and regulations, to provide ongoing customer assistance and technical support and to create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

How do we store, use, share and disclose personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


For more insight, you may also want to read Wix’s Terms of Use (https://www.wix.com/about/terms-of-use) or Privacy Statement (https://www.wix.com/about/privacy).
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and/or services to you.

How will we communicate ?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Third Party Services
The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Cookies and other tracking tools
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.


We use the following cookies to optimize your experience on our Site and to provide our services.
https://support.wix.com/en/article/cookies-and-your-wix-site
input the cookies being used

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.


You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
The following links explain how to access cookie settings in various browsers:
Cookie settings in Firefox - https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox 
Cookie settings in Internet Explorer - https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
Cookie settings in Google Chrome - https://support.google.com/accounts/answer/61416?hl=en&co=GENIE.Platform%3DDesktop

Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Minors
By using this site, you represent that you are at least the age of majority in your nation, state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. 
We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Security
Protecting your information and personal data is of primary concern to our company, and we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
However, no internet transmission is 100% secure, nor is stored data free from vulnerabilities. We cannot guarantee the security of the Website, databases or services, nor can we guarantee that the personal information you supply will not be intercepted while being transmitted over the internet. Anything But Gluten is not responsible for the actions of third parties.

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@anythingbutgluten.com.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. 

Last updated: 19th March 2022